Through our robust knowledge and network, we at City Life Tourism are your best travel partner for your next trip to the UAE. Our experienced workforce are proficient to curate Visa and city tour packages that match your needs and requirements to give you complete access to the city of opportunities, Dubai.

Refund Policy

Refund Policy

  • The Visa fee paid to obtain the visa is a non-refundable charge. If you have booked tour packages, we have a refund policy in place to help you out.

Tour Package Refund Policy

  • All purchases are subject to re-confirmation within one business day after purchase, customers will be fully refunded if the orders cannot be confirmed.

  • Cancellations received 15 days (or more) prior to departure will incur a penalty of 10% per person.

  • Cancellations received within 14 days of departure will incur a penalty of 25% per person.

  • Cancellations received within 7 days of departure will incur a penalty of 50% per person.

  • Cancellations received within 3 days of departure will incur a penalty of 100% per person.

  • Unused features are non-refundable.

  • No-shows forfeit the entire payment.

  • All refunds will be made to the original mode of payment in the refund policy.

  • We reserve the right to cancel a scheduled tour to fully refund/rebook affected customers under any natural calamities.

  • Customers can cancel their order within 2 hours and refunds will be made back to the payment solution used initially by the customer. Please allow for up to 45 days for the refund transfer to be completed
visa@citylifetourism.com
× +971 50 246 0005